Selecting inspired professionals
With many years’ experience of recruitment our team offer you a trusted, unrivalled and proven approach that delivers a tailored search on every assignment.
Recruit an inspired professional today.Get started with your operations recruitment >
Selecting inspired professionals
Operations, office and business support roles ensure the cogs of your organisation continue turning, bringing consistency and freeing you up to get on with your role.
With nearly 20 years of operations, office and business support recruitment experience we have a strong network of skilled and talented professionals across the sector.
Operations, office and business support roles come in multiple forms, but you will always get the same level of service as we always place the individual at the heart of our search. Across your organisation we can offer you support, working across functions:
Senior Operations Leader
Head of Operations
Our sector expertise and insight, as well as keeping up with current trends, mean we can help shape your vacancies to be appealing to top talent.
As a values led business every search will follow the Charisma way and ensure that we attract a diverse set of suitable candidates. Your dedicated consultant will work with our experienced resourcing team, who have developed their search model to be thorough, creative and wide-ranging.
Some of our successful appointments
Head of Procurement, Imperial War Museums
Finance and Operations Manager, The Geographical Association
Head of Operations, PROPS
Operations Director, Heart of England Mencap
Contract and Operations Manager, Victim Support
Executive Assistant, The Almshouse Association
What people say about Charisma
Don't just take our word for it, read what others who have worked with us have to say about their experience of partnering with us.Read our testimonials
Connecting inspiring individuals with brilliant organisations
Looking for advice? Get in touch with our consultants now.
Our team of consultants are specialists within the sector. As a consultancy (we're not an agency) we're always happy to talk, so please don't hesitate to get in touch.
A new chapter for Charisma
We have some exciting news to share with you.Jenny Warner founded Charisma 20 years ago and has grown the business to be one of the most respected recruitment consultancies in the charity and not-for-profit sectors in the UK. Jenny has decided that now is the right time for her to hand over the management of Charisma to ensure its continued development and growth.We’re delighted to announce that Executive Director Adam Stacey, who has been on the management team at Charisma for almost three years, has acquired the company and will continue to lead the business with the same values-driven approach that Jenny and the team have delivered since 2002.Jenny will remain in an advisory role with Charisma and our team will continue to provide the same high-quality and personal service that we've always delivered.Jenny said, “it has been such a privilege to support countless charities and not-for-profit organisations, getting to know so many people and I can honestly say that it has been a joy to see them flourish in a wide variety of inspirational charities. I am indebted to the support and dedication of the Charisma team over the last 20 years, all of whom have played a critical part in the success of the business.I am very proud of what we have achieved, and I know that, in Adam, the business is in safe hands and will continue to thrive under his leadership.”Adam has been on the management team at Charisma for nearly three years, supporting Jenny in the direction of the business and successfully recruiting for multiple roles across the sector. Adam worked in the charity sector as a development director and CEO before joining Charisma, and he continues to be a charity trustee and Chartered Member of the Institute of Fundraising. Adam says, “Jenny’s invitation to acquire Charisma is an exciting opportunity for me. Charisma is a values-led business that strives to achieve the best results possible for our clients and candidates, it truly is a special company to be a part of and now lead.The team is exceptional, settled and ready to journey into the next chapter of Charisma’s history. Together, we are excited for what lies ahead and will continue to support the sector with the best possible service.”Adam became Managing Director with effect from 1 May 2022 and can be contacted on 01962 813300, on LinkedIn or via our online form.
We're 20 years old!
Charisma is celebrating a special birthday this year, we have reached the milestone of 20 years partnering with not-for-profit organisations to find charity leaders and their teams. Not only that, but we have been supporting individuals find great roles whose career choice is to work in the charity sector. How the world and the methods of recruitment have evolved since Charisma was founded in 2002! From the days of advertising roles in the local paper to where we are now, with high levels of social media engagement to search for the most talented people to join an organisation. What hasn’t changed is the importance of carefully selecting people who display the best attitude and belief in the cause and recognising ability, attitude and specific qualities when you see them.There have been many highlights along the way, not least mentoring and helping thousands of individuals on their career journeys through our personal Career Clinics to supporting hundreds of charities of all sizes, from national household name charities through to those with just a handful of staff, all of whom have needed help with their recruitment plans. We have also hosted three Charity Awards events founded by Charisma where trustees, CEOs, fundraisers and volunteers were nominated for awards. Each event with 300 guests attending to celebrate the recognition of their peers’ contribution to a particular charity. For more than 10 years, we have brought charity CEOs and trustees together for ‘Charisma Conversations’ peer-networking events in venues across the UK that have been well received and described as rare opportunities to share experiences in a confidential and convivial setting. In these last two years, through such different times, these events have moved online as webinars, with nearly 100 CEOs attending our last virtual event.None of this would have been possible without the dedication of the Charisma team, several of whom have been supporting our clients and candidates for many years. The teams commitment to providing an ethical and professional recruitment service at all times has ensured consistency in the efficient and honest approach that we have.For a long time, but particularly over the past two years, our long-standing relationships to support the charity sector have shown that, despite the perceived ease of recruiting through social media channels, there remains, very definitely, a need for a tailored and personal approach to recruitment for CEO’s, Trustees, and senior managers that Charisma continues to offer. Supporting the sector is what gets us all out of bed in the morning, to deliver the best of services and we're always blown away by the fantastic testimonials that people leave us.2022 and beyond bring exciting growth plans for Charisma, due to the increasing demand for our search & selection support. We are expanding our team of both consultants and support staff, to ensure our readiness to keep up with the demand from our growing client base as well as helping individuals with their careers. Come with us on our journey and take advantage of recruiting ‘the Charisma way’ !The Charisma Team on a recent all staff day at The Pump House in Winchester
A reflection: 2021 and beyond
The rollercoaster that has been 2021 has brought both multiple challenges and significant opportunities to the charities that Charisma supports. From the uncertainties of the early months of the year, we have witnessed great optimism, energy and innovation amongst charity leaders and their senior managers to maximise their capacity to develop their services.With the benefits of furlough, many charity staff continued to be engaged with their employers, albeit at a distance, for a while. However, long before the government support ended, our experience has been that many organisations needed to bring back and add additional staff – quickly – due to the increased need for each charity’s services. This, we believe, was due to business plans being hastily adapted due to the pandemic which allowed new initiatives to be developed on service delivery, the building of new partnerships and the breadth of diversity for income generation to be explored. Innovative and adapted services have become multi-faceted allowing greater agility in how charity teams can offer flexibility of communications and support to their beneficiaries.The result of this has meant that Charisma has never been busier, being retained to assist with multiple recruitment projects in even greater numbers than before, for senior and executive level recruitment as well as for skilled and professional trustees. The changes we have most encountered are in pragmatic, business-savvy charity leaders who have revised their attitudes to employee engagement and retention by, adapting previously held views on working hours, location, and essential skills sets. We hear from our clients that finding top quality individuals for their roles is proving to be even more of a challenge this year than in ‘normal’ times and they realise that targeting specific talent and being an open-minded employer are the only sure ways of knowing that you will find the best employees. Motivated individuals can - and do - learn, adapt and change their career path through open and honest evaluation of their skills, being able to achieve required outcomes and future personal development in a new role. A wise interviewer will look for these transferable qualities and explore an individual’s motivation, attitude and purpose, to look beyond the CV and, ultimately, identify what will most benefit the charity.Over the past 20 months, we have talked to so many people who have experienced significant life changes and many have re-assessed their motivating factors, recognising that they wish to do more to help those less fortunate than themselves in society. During this time, our team have identified talented, professional and committed trustees and Chairs, who genuinely want to support a charity that means something to them. Through our collaboration with diverse groups, such as Black on Board, our focus is always to offer a wide selection of candidates from all backgrounds, who can demonstrate the required skills sets, as well as bringing ‘lived experience’ as a key part of aligning themselves to a particular organisation.Such has been the need for our recruitment expertise and contacts that the team at Charisma has expanded to offer specific experience within the faith, health, disability, care, education and culture sectors.With new opportunities for continued growth around the corner in 2022, there has never been a better time to explore options for your future recruitment plans. Charisma is here to support you, whenever the time is right, so please do contact us for a confidential and no-obligation discussion.