Trusted recruitment partner
With many years’ experience of recruitment our team offer you a trusted, unrivalled and proven approach that delivers a tailored search on every assignment.
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Selecting inspired professionals
Operations, office and business support roles ensure the cogs of your organisation continue turning, bringing consistency and freeing you up to get on with your role.
With nearly 20 years of operations, office and business support recruitment experience we have a strong network of skilled and talented professionals across the sector.
Operations, office and business support roles come in multiple forms, but you will always get the same level of service as we always place the individual at the heart of our search. Across your organisation we can offer you support, working across functions:
Senior Operations Leader
Head of Operations
Our sector expertise and insight, as well as keeping up with current trends, mean we can help shape your vacancies to be appealing to top talent.
As a values led business every search will follow the Charisma way and ensure that we attract a diverse set of suitable candidates. Your dedicated consultant will work with our experienced resourcing team, who have developed their search model to be thorough, creative and wide-ranging.
Some of our successful appointments
Head of Procurement, Imperial War Museums
Finance and Operations Manager, The Geographical Association
Head of Operations, PROPS
Operations Director, Heart of England Mencap
Contract and Operations Manager, Victim Support
Executive Assistant, The Almshouse Association
What people say about Charisma
Don't just take our word for it, read what others who have worked with us have to say about their experience of partnering with us.Read our testimonials
Connecting inspiring individuals with brilliant organisations
Looking for advice? Get in touch with our consultants now.
Our team of consultants are specialists within the sector. As a consultancy (we're not an agency) we're always happy to talk, so please don't hesitate to get in touch.
Trustees' Week 2021
As Trustees' Week 2021 draws to a close I wanted to share some of my reflections and experiences of working with multiple organisations seeking suitable trustees. It's been a fantastic week with so much engaging content made available that has really shone the spotlight on how rewarding a trustee role can be.Why is it that people think they can make a difference to a charity by joining the Board as a Trustee? Whether or not they have a demanding life, perhaps with a busy job, multiple commitments to family or caring responsibilities, there will always be these very special individuals who will find the time in their lives to volunteer for a charity in this way. Being a Trustee can be such a rewarding experience where you really can feel that you are influencing the way that services are delivered and decisions are made to benefit others in need. During many of our recruitment assignments over the years, our team at Charisma have always focused not only on the skills that individuals can bring to the Board, but also take extra special care to understand their motivations to do this. One of our recent assignments has been to partner with a social care charity where they specifically were looking for greater diversity on age, gender and ethnicity, on their board, with defined skills sets, as well as lived-experience of mental health and poverty. The requirement also was for selected candidates to have had experience of acting at Board level which could have excluded younger potential candidates who would not yet have had the opportunities in their career to have built up their exposure of Board level activity. After careful discussion with the Chair this point was acknowledged and an exception was made for younger trustees to allow them to bring their skills to the table and for trustee training to be offered.Understanding what questions to ask through exploratory discussions with a candidate are key to trying to bring out the real reasons for their wish to apply. Identifying and exploring lived-experience is not an easy subject, unless individuals are in agreement to share this experience, safely, with our consultants. To be honest, being able to share their ‘journey’ during a confidential interview with the consultant, to explain their motivation for applying, is important to them, to set out what fundamentally matters to them and what value they could bring. We find that people are extraordinarily forthcoming and open in sharing their experiences and there is no doubt that articulating their empathy for the charity comes naturally, especially when it is genuine. Finding these unique individuals and then valuing and nurturing them during their trustee journey is a skill in itself! Charisma consultants take their role very seriously in identifying people with the required skills, background, subject knowledge and passion/empathy for the cause in order to put a high quality short list of candidates forward to the Chair and panel. Once appointed, it becomes the responsibility of the Chair, existing Trustees, CEO and management team, to induct and support the new Trustees successfully in order that everyone benefits from their involvement and commitment to the charity. A buddy-scheme is often set up so that new Trustees are supported throughout their first term and everyone needs to play their part in the vision and mission of the organisation. The team at Charisma are always happy to have a no obligation and confidential chat with both Chairs or CEOs seeking to recruit new Board members, as well as people wishing to explore the opportunity of becoming Trustees, so please don't hesitate to get in touch. If you are interested in becoming a trustee, then you can some of the roles we are currently working on by visiting here.Finally, it feels right at the end of Trustees' Week 2021 to thank all of you who serve in this way across such a wonderful sector, making a difference and impact in every single corner of our society.
Charity CEO celebratory networking event
We were thrilled to welcome charity CEOs to our celebratory networking event held in partnership with Sarasin & Partners last week. How lovely to meet with people in a face-to-face environment for the first time in over 19 months and, for many, the first trip back in to central London since last year. With webinar fatigue rife across the sector we opted to hold a 'Question Time' format session for everyone gathered to enter into a shared conversation. We were fortunate to have an experienced panel of experts in Dayo Olomu from Black on Board Community, Kate Lee from Alzheimer's Charity and Sophie Andrews from Noah's Ark Children's Hospice. All three speakers offered valuable insights to all who gathered and we are very grateful to each of them for what they contributed to the discussion. We explored some massive topics, including CEO well-being, working with your trustees, partnership working and board diversity. The interactive nature was a welcome approach, giving opportunity for the session to explore these various topics and for us to learn from one another.Following the session there was opportunity for networking with drinks and canapes on the balcony at Sarasin & Partners, overlooking the magnificent St Paul's Cathedral. After so long without this type of interaction the conversations were flowing and the atmosphere was full of energy and enthusiasm. We and those attending were having such a lovely time, but sadly light stopped play and we were forced to draw the event to a close! It is lovely to receive such lovely feedback from attendees, saying lovely things like:"I can't tell you how lovely it was to be out and meeting inspiring new people, and in such a beautiful setting. The speakers were excellent too.""Thoroughly enjoyable and so useful from a networking perspective. Nice to know the pressure we are facing in our individual roles are in fact common to the sector. Thank you for inviting me.""Brilliant and helpful, thank you so much!" Jenny Warner, Managing Director at Charisma said, "it was so lovely to be able to have everyone together in person, it has been a fantastic evening and we are very grateful to all who came. We never cease to be inspired by such fantastic individuals and organisations doing so much good, it is wonderful to come together in this way and share our experiences."We host these events to enable sector leaders to interact in a peer-to-peer environment, share learning and have the opportunity to grow their networks. If you'd be interested in hearing about future events then please do contact us through the website, or drop us an email at firstname.lastname@example.org or call 0207 998 8888.We look forward to seeing you at the next one!
9 months in charity recruitment
We were so pleased to welcome Katherine to the team in September 2020, having joined us from working in senior development roles in the third sector. A shift in career can be a daunting prospect - I know as I did the same 2 years ago - but especially for Katherine in the midst of a global pandemic. I had the chance to ask Katherine some questions about her first 9-months with us here at Charisma.Katherine, you joined Charisma in September 2020, what was it like starting a new job right in the middle of the pandemic?Strange! That is the obvious answer but also exciting, and it certainly made me even more grateful for the opportunity. When I started at Charisma, I had been on furlough for 5.5 months, so being back in a working environment was daunting but thankfully the team was incredibly welcoming and supportive. I had been a Development Manager and part of the Senior Management Team for an arts charity on the south coast. Like many arts and heritage organisations, who rely on visitor numbers and audiences attending shows, performances and events, it was an incredibly tough time. Getting the chance to crossover from a not-for-profit organisation to charity recruitment meant the opportunity to harness my existing skills and learn new ones. Most importantly, it allowed me to continue to support the sector. What is the best and worst thing about homeworking?I was lucky to have 2 months in the office, learning the processes and meeting the team, before switching to remote working when the next lockdown came. The best part of homeworking is definitely the flexibility and work/life balance the lack of commuting affords you. Working on new roles now, I expect that a full return to offices is unlikely and I have seen a noticeable trend in candidates requesting agile working moving forward. The worst thing, apart from the cat pirouetting across your Zoom meeting, is the lack of water cooler moments! Thankfully the Charisma team works hard to stay in touch, but I know the perils of silo working can often affect organisations. I think everyone is missing human interaction, and be it team days, or hybrid working, the opportunity to debate the twists and turns of the latest BBC crime drama will return in some form soon.*5 minute conversation about Line of Duty ensued*You were a Charisma candidate before joining the team. Did that effect your decision to join the company?Absolutely! I had been through the process that all candidates go through and that experience is what confirmed I wanted to join the team. Like most job hunters I had been engaged by and discussed opportunities with other recruiters. However, Charisma’s approach was friendly, collaborative and transparent from start to finish. I always felt supported, well informed and never left in limbo without an answer. Applying for roles can be exhausting and not hearing back really discouraging. Charisma always kept me in the loop and made me feel valued. It felt aligned to my own accessible approach I effected when working with stakeholders in previous roles. I joined Charisma because I wanted to be a part of that culture and ensure clients and candidates felt as valued and well supported as I had been.Katherine, it's been an absolute pleasure to take the time to ask you a few questions! But, more importantly, it's been a pleasure to welcome you in to the team at Charisma and see you thrive in supporting so many organisations attract top talent. We're so pleased you are with us.If you are considering recruitment across your organisation then please don't hesitate to contact us here at Charisma. Or why not contact Katherine direct, who is always happy to talk all things recruitment (or the latest BBC crime drama!).