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Supporter Engagement Manager

  • Salary: £36,135 per annum
  • Job Type:Interim

Posted 6 days ago

We are working in partnership with a national health charity that is dedicated to improving the diagnosis, prevention and suffering of fragility fractures.  

The charity is now seeking a Supporter Engagement Manager. The Supporter Engagement Manager is responsible for developing and implementing initiatives to engage individuals and encourage them to support the charity, this includes the planning and execution of individual giving campaigns, management and development of the charity’s membership programmes, legacy marketing and supporter stewardship and retention. The role reports to the Head of Supporter Engagement and is responsible for managing a team of four.

The successful candidate will demonstrate:

  • Experience of developing and delivering a cross-channel direct marketing programme, ideally within a charity or membership organisation

  • Hands-on experience of managing customer/supporter acquisition, development and retention campaigns

  • Proven organisational and project management skills, with the ability to prioritise and meet deadlines

  • Experience of managing budgets and developing annual plans

  • Knowledge of using CRM databases for marketing or fundraising, with an understanding of segmentation, list and database management

You will manage complex internal and external relationships so strong interpersonal and communication skills both written and verbal are a must for this role. The successful candidate will have a high level of numeracy, with a proven ability to analyse and interpret campaign results and understand the bigger picture in terms of lifetime value and the supporter journey. You will have exceptional organisation skills, able to manage multiple projects to tight deadlines and excellent attention to detail.

For more information, please contact Sandra Smith, Charisma Charity Recruitment, or 01962 813300 quoting our reference. Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date for applications: 24 January 2022, however applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.