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CRM and Supporter Care Officer - Richard House Children's Hospice

London, United Kingdom
£30,000 - £35,000 FTE
Interim
Closing on 4 September 2025

We are working in partnership with Richard House Children’s Hospice to secure their new CRM and Supporter Care Officer. Richard House helps children and their families in East London to lead as happy a life as possible when dealing with a life-limiting health condition. From the moment a child is diagnosed with a life-limiting, life-threatening or complex health condition everything changes. These changes affect the whole family, which is why Richard House feel it is vital not only to provide care to the child but to support the whole family. As a member of the fundraising team, you will directly support the charity’s work, as the majority of their services are funded thanks to the generosity of their supporters.

The CRM and Supporter Care Officer will be responsible maintaining and updating the charity's CRM database (Raiser’s Edge), ensuring it effectively supports fundraising management, and key operational areas. The role will also have wider responsibilities, including supporting fundraising events and in the cultivation and stewardship of the charity's donors, partners, funders and supporters.

This role is offered on an interim basis, but with the option to become permanent.

The successful candidate must be able to demonstrate:

  • Experience of using CRM systems, ideally Raiser’s Edge or similar.
  • Experience in a customer service or support role.
  • Broad understanding/knowledge of the main fundraising streams.
  • Excellent organisational and administrative skills, with close attention to detail, the ability to multi-task and prioritise responsibilities.

Your application should include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Contract: Interim (6-month contract), with the option to go permanent

Location: Hybrid / Richard House Children’s Hospice, Richard Drive, London E16 3RG. Minimum of 3 days a week onsite.

Closing date: 4 September 2025

Due to the nature of the role, Charisma will be reviewing applications and actioning on a rolling basis. Candidates with availability and/or notice periods of a month or less are actively encouraged to apply.

Katherine Anderson-Scott
Associate Director
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For more information on this role or for a confidential chat, please call 01962 813 300 or email us via info@charismarecruitment.co.uk
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