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Head of Retention & Development - Embrace The Middle East

Buckinghamshire, United Kingdom
£50,000 – £55,000 (based on experience)
Permanent
Closing on 28 April 2026

Senior supporter retention and donor development role with individuals, churches and charitable trusts at Christian charity Embrace the Middle East.

About the Role
Working with the Director of Fundraising and Communications, you will lead the development and delivery of Embrace’s supporter retention and donor development strategy, building deep and lasting relationships with individuals, churches, and communities. You’ll be responsible for shaping the full supporter lifecycle, from onboarding and ongoing relationship building to reactivation, cross-engagement, and long-term value growth. This is a role that blends strategy, creativity, and data insight, requiring someone who can hold the big picture while empowering a diverse team of fundraising and subject matter experts.

Why work for Embrace the Middle East?

  • Hybrid location: High Wycombe (minimum onsite twice a month)
  • 10% employer pension contribution
  • 24 days annual leave plus 8 bank holidays, increasing to 25 days after 5 years and 26 days after 10 years. Plus 3 days between Christmas and New Year.
  • Life Assurance: 3× salary
  • Flexi-time and home-working options
  • Employee Assistance Programme (confidential counselling, legal and financial advice, available 24/7)
  • Access to retail discount portal
  • Training and development programme
  • A values-led team committed to mission, integrity, and compassion

You’ll have:

  • Proven experience in supporter engagement, donor retention, and income growth strategies.
  • Strong analytical skills, experience using data for segmentation, trend analysis,
  • and performance optimisation.
  • Strategic thinking, with the ability to innovate and diversify income streams.
  • Excellent leadership and team management skills, with an ability to lead and develop high performing teams in hybrid/remote settings.
  • Demonstrated ability to manage complex projects from planning to delivery.
  • Knowledge of UK fundraising regulations, GDPR, and ethical practice.

Role Requirements

  • Commitment to Embrace’s Christian mission and values (as a practising Christian or someone supportive of our ethos).
  • Willingness to travel occasionally to the Middle East (every 2–3 years).
  • Right to work in the UK

About Embrace the Middle East
At Embrace the Middle East, we believe in hope, dignity, and partnership. For over 170 years, we’ve worked with local Christian partners to bring healthcare, education, and opportunity to vulnerable and marginalised communities.

We are strengthening our marketing to deepen engagement and expand our supporter base. We are now seeking an experienced, visionary Head of Marketing & Acquisition to lead multi channel supporter and donor growth, build a digital first marketing strategy, and drive sustainable organisational impact.

Embrace the Middle East is committed to equal opportunities and to creating an inclusive working environment. We welcome applications from all individuals regardless of age, ethnicity, gender, sexual orientation, disability, religion or belief. If you require adjustments during the application or interview process, please let us know in your online response. 

The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of our safer recruitment policy.

Your application should include a CV and supporting statement.

Key dates:

Closing date: Tuesday 28th April 2026
Charisma vetting interviews must be completed by: Tuesday 5th May 2026
Interviews with Embrace the Middle East: w/c 11th May 2026

Please refer to the candidate pack for more comprehensive information.

 

Nick Thomas
Senior Consultant
Contact us
For more information on this role or for a confidential chat, please call 01962 813 300 or email us via info@charismarecruitment.co.uk
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