






Ben Hilton on building a culture of continuous improvement to fuel quality and growth
This week Adam is joined by Ben Hilton, the CEO of ReachOut. ReachOut is a national mentoring and education charity, rooted in local communities and working in under-resourced areas. The charity support young people to grow in character and confidence, sparking change in themselves and society.
Ben shares his journey into the charity sector, starting with a background in recruitment and transitioning into volunteering and mentoring roles.
He then worked in business in the community, focusing on supporting vulnerable individuals in finding employment.
Ben later joined Dame Kelly Holmes Trust, delivering community-led programs for young people and working his way up to CEO.
Recently Ben became the Chief Executive of ReachOut, an organisation that provides long-term support to young people facing disadvantage.
ReachOut is an organisation that focuses on mentoring and supporting young people in their personal and academic development. They believe that education should go beyond academic success and also nurture social and emotional skills.
Ben emphasises the importance of open communication, transparency, and collaboration within an organisation.
Ben shares about how ReachOut is constantly innovating and testing new ideas to improve their programs and reach more young people.
In this episode, we dive into the powerful combination of empowerment and continuous improvement. We'll explore how fostering a culture where employees feel supported and encouraged to share ideas can lead to positive change and growth within an organisation.
Ben shares insights on how to unlock a team's potential and create an environment where innovation thrives.
Tune in and get inspired!
Chapters
00:00 Introduction and Quickfire Questions
04:18 Transitioning from Recruitment to the Charity Sector
08:05 Volunteering and Mentoring as Pathways to the Charity Sector
13:09 Supporting Vulnerable Populations in Finding Employment
15:24 Working with World-Class Athletes to Empower Young People
25:54 Providing Long-Term Support to Young People in Need
27:50 The Importance of Holistic Education
30:12 The Power of Mentoring
37:41 Building a Culture of Open Communication
45:42 Innovation and Testing in the Non-profit Sector
53:20 The Value of Listening and Learning
The Charity Changemakers Podcast is available on Spotify, Apple Podcasts, and YouTube.
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